4DSP Support Forum

Products => Board Support Package (Installation, Licensing, ...) => Topic started by: peiyk on November 05, 2013, 06:07 AM

Title: Encount serial number(s) blacklisted while updating SDK
Post by: peiyk on November 05, 2013, 06:07 AM

When update the SDK from 2.137.2 to the latest version, we are rejected as below.
We've detected that the serial number(s) you've provided (** Censored **) have already been used to generate a license and are thus blacklisted. Do NOT attempt to make a license again. Please contact support@4dsp.com
Pls tell me how to deal with it.
Thanks.

Title: Re: Encount serial number(s) blacklisted while updating SDK
Post by: arnaudNL on November 05, 2013, 07:08 AM

Dear Sir,


The products are covered by maintenance and we do not provide customers with unlimited number of activation. This indicate you have been obtaining and getting licenses many times in the past and it reached the limit.


Please try again, this should work!


Best Regards,
Arnaud

Title: Re: Encount serial number(s) blacklisted while updating SDK
Post by: arnaudNL on April 01, 2014, 08:02 AM

This topic is being closed because the issue is considered as resolved by 4DSP. Feel free to create a new topic for any further inquiries.